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FREE Shipping over $350

Shipping Policy

1. Order Processing:

  • Processing Time:

Orders are typically processed within 24 hours of payment confirmation. 

  • Cut-off Time:

Orders placed before 10 am (AEST) on a business day will generally be processed the same day. Orders placed after this time will be processed the next business day. 

2. Shipping Methods and Costs:

  • Domestic Shipping:
  • Standard Shipping: Is via Australia Post and all timeframes for delivery and costs associated are as per their standard terms and conditions. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times
  • Express Shipping: Is available via Australia Post and all timeframes for delivery and costs associated are as per their standard terms and conditions.
  • Free Shipping: Offered on orders over $350 GST Inc. This applies only to direct online orders received and paid for via the online store.
  • Local Delivery/Click & Collect: Is not available unless confirmed by us prior to purchase.
  • International Shipping:
  • We do not ship our goods internationally unless specifically negotiated prior to purchase. admin@cockyvalve.com.au

3. Shipping Restrictions:

  • PO Boxes: We do not ship to PO Boxes unless specified by the customer at time of purchase.

4. Order Tracking:

5. Delivery Issues:

  • Missed Deliveries:

If a delivery attempt is unsuccessful, the carrier will generally leave a notification with instructions on how to arrange redelivery or pickup.

https://auspost.com.au/terms-conditions

  • Damaged or Lost Items:

If an order is damaged during shipping or is lost in transit, please contact us immediately at admin@cockyvalve.com.au

so, we can resolve the issue. https://auspost.com.au/terms-conditions

6. Potential Delays:

  • Weather: We are not responsible for delays caused by severe weather conditions.
  • Holidays: Shipping times may be longer during public holidays.
  • Order Volume: During peak seasons, processing and shipping times may be slightly longer than usual. 

7. Returns and Exchanges:

8. Contact Information:

For any questions regarding shipping, please contact us at admin@cockyvalve.com.au