It has been a challenging few weeks for everyone as we try and adapt to a new ’normal’ amid the Coronavirus pandemic.
We continue to recognise the health and safety of our staff must come first while we actively work to support you our customers and stores. We have measures in place to adhere to the social distancing requirements as our warehouse and office allows for this.
We would like to emphasise some changes to how we will operate moving forward:
- Over recent weeks we have taken action that allows us to have direct access to our stock.
- So supply is not an issue, we have stock and we can access and dispatch that stock.
- We can continue to supply orders through our national network to our rural stores.
However, we are now also allowing for goods to be delivered directly to the end customers.So the need for our end customers to pick up their order from their rural store can be largely negated.
We can take orders directly from our end customers either by phone or email and can supply a Tax Invoice.
The payment terms for these orders can remain with the end customers nominated rural store (Which is our preference!).
So while the stock is dispatched and delivered direct to the end customer our invoice can remain with the nominated rural store. (Provided the store approves). So whatever trading terms the end customer has with their rural store remains, they just receive the goods direct.
We can also take orders direct from our end customers either by phone or email if that is their wish and can supply a Tax Invoice.
However, orders received under this system must be paid for via EFT and a payment receipt received prior to dispatch. Unfortunately, we do not have facilities to take payment by credit card over the phone at this time.
For as long as we are allowed, we will continue to operate and supply stock to stores and customers. We will endeavour to dispatch orders as promptly as possible and usually this will be within 24 hrs.However, please recognise that there may be some minor delays due to the way our warehousing operations has been affected.
Should you have any questions please contact us. We are here to help and support you as we navigate through these challenging times.
Stay safe everyone,
Peter Cocciardi and the Cocky Valve Team
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